Safety Information
ETC utilizes protective measures that are designed to eliminate harmful voltages to ensure the safety of its customers. However, absolute protection is impossible. Therefore, customers are advised to avoid using the telephone during electrical storms. Lightning may produce acoustical shock that may be potentially harmful to the ear. It is also recommended that customers avoid using the phone while bathing or swimming.

Link-Up and Lifeline
ETC participates in the Link-Up and Lifeline federal assistance programs to help eligible Hoosiers get local telephone service and help them make their monthly payments. You may qualify for these programs if you take part in at least one of these assistance programs:

• Low Income Home Energy Assistance Program (LIHEAP)
• Federal Public Housing Assistance (Including Sec 8)
• Medicaid
• Food Stamps
• Supplemental Security Income (SSI)

Calling Assistance for People with Hearing or Speech Disabilities
The Americans with Disabilities Act of 1990 requires all states to provide access to nationwide Telecommunications Relay Services (TRS). Through the TRS, callers using Text Telephones (TTYs/TDDs) are able to communicate with people who use standard voice telephones. TRS communication assistants relay telephone conversations verbatim simultaneoulsly between TTY users and non-TTY users. Relay Indiana operates 24 hours a day, seven days a week. Employees of the relay service are not allowed to disclose any information received during the relay of the call. Calls made through the relay service are condential. Operators relay entire conversations, leaving nothing out. There is no charge for this service.